FAQ
Shipping
Do you ship internationally?
Currently, we only ship within United kingdom We are actively exploring expansion and will update our website as new regions become available.
What are the shipping costs?
Standard shipping is free on all orders. There are no hidden fees.
How long will delivery take?
Standard delivery takes approximately 5–7 business days (Monday to Friday), depending on your location. Please note that delivery times may vary due to weather, carrier delays, or other unforeseen circumstances.
When will my order be shipped?
Orders are processed within 1–2 business days. Orders placed before 5:00 PM are processed the same day. Orders placed after this time will be processed the next business day.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive an email with tracking details. Orders can be tracked via DHL, UPS, or through the "Track Your Order" section on our website.
Returns & Exchanges
How long do I have to return an item?
You may return items within 30 days from the delivery date.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
How do I start a return?
Email info@alden-grace.com with your order number and the reason for return. Our team will provide detailed return instructions.
Can I exchange an item?
Yes. Follow the same steps as a standard return. Once your return is processed, you can place a new order for the desired item.
What if my item arrives damaged?
Please contact us immediately at info@alden-grace.com with photos of the damage. We will arrange a suitable resolution.
What if I received the wrong product?
If you receive the wrong item, contact us right away. We will cover return shipping and send the correct product at no additional cost.
Payments & Refunds
Which payment methods do you accept?
We accept the following payment methods:
Visa • Mastercard • American Express • Apple Pay • Google Pay • Maestro • Shop Pay • UnionPay • PayPal
How long does it take to receive a refund?
Refunds are processed within 10 business days after the returned item is inspected. Funds will be returned to your original payment method.
What if I don’t see my refund?
Please check with your bank or payment provider first. If you do not receive the refund within 10 business days, contact us at info@alden-grace.com for assistance.
Orders
Can I change or cancel my order?
Changes or cancellations must be requested within 12 hours of placing your order. After that, the order may already be in processing and cannot be modified.
What happens to orders placed over the weekend?
Orders placed over the weekend will begin processing on the next business day.
Company name: Zwoop
Address: Zinkstraat 24, a 5712, Breda, Noord-Brabant, 4823 AD, Netherlands
Email address: info@alden-grace.com
Phone: +44 7488 813461
Contact form: Contact
Company number: 74662627
Tax Nummer: NL002434292B59
Opening hours: Monday to Friday (09:00 - 17:00)