Return and Refund Policy

Thank you for shopping with Alden-Grace. We value your satisfaction and are committed to providing a smooth and transparent return and refund process. Please review our policy below.

Return Information

  • Return Address:
    Zinkstraat 24, a 5712, Breda, Noord-Brabant, 4823 AD , Netherlands
  • Key Information:
    • Return Period: Items can be returned within 30 days from the delivery date.
    • Restocking Fee: No restocking fees are applied.
    • Refund Time: Refunds are processed within 10 business days after the returned item is inspected.
    • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

How to Initiate a Return

  1. Contact Us:
    Email info@alden-grace.com with your order number and reason for return.
  2. Receive Instructions:
    Our team will provide detailed instructions for returning your item.
  3. Prepare the Item for Return:
    • Ensure the item is in its original condition, including all packaging, accessories, and documentation.
    • Include any relevant photos or details if the item is defective.
  4. Ship the Item:
    Follow the shipping instructions provided. You are responsible for the return shipping cost unless otherwise noted.

Circumstances for Return

  1. Order Cancellation:
    • Before Shipping: Contact us at info@alden-grace.com to cancel your order and receive a full refund via the original payment method.
  2. Damaged on Arrival:
    • Inspection: Check your item upon delivery for any damage.
    • Reporting Damage: Contact us immediately if your item is damaged. Include photos and a description of the issue.
    • Resolution: We will arrange a replacement, return, or refund based on your preference.
  3. Change of Mind:
    • Terms: You may return items within 30 days of delivery, provided they are in original, unused condition with all tags and packaging intact.
    • Process: Contact info@alden-grace.com to initiate the return.
  4. Exchanges:
    • Process: Follow the same steps as for a "Change of Mind" return. Once the return is processed, you can place a new order for the desired item.
  5. Wrong Product Received:
    • Reporting: Contact us immediately if you receive the wrong product.
    • Resolution: We will cover the return shipping costs and ship the correct product at no additional charge.

Refund Information

  1. Processing Time:
    • Refunds are processed within 10 business days after we receive and inspect the returned item.
    • Refunds will be issued to the original payment method.
  2. Refund Confirmation:
    • You will receive an email notification confirming the refund, including details of the refunded amount.
  3. Delayed Refunds:
    • If you do not see the refund in your account after 10 business days, please check with your payment provider. If no record is found, contact us at info@alden-grace.com for assistance.
  4. Lost Refunds:
    • In the rare case of a lost refund, we will investigate with our payment processor. If confirmed, a replacement refund will be issued promptly, and you will be updated throughout the process.

Contact Information

Company name: Zwoop

Address: Zinkstraat 24, a 5712, Breda, Noord-Brabant, 4823 AD, Netherlands

Email address: info@alden-grace.com

Phone: +44 7488 813461

Contact form:  Contact

Company number: 74662627

Tax Nummer: NL002434292B59

Opening hours: Monday to Friday (09:00 - 17:00)