Shipping Policy

Thank you for choosing Alden Grace. We are committed to providing a seamless, transparent, and efficient shipping experience. Please review our shipping policy to understand our processes and guidelines.

Shipping Coverage

  • Service Area: We currently ship only within United Kingdom.
  • Future Expansion: We are actively reviewing expansion opportunities. Updates will be available on our website as new regions are added.

Shipping Costs

  • Standard Shipping: Free for all orders.
  • No Hidden Fees: The price you see at checkout is final—no additional shipping charges.

Order Processing Time

  • Processing Timeline: Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
  • Order Cutoff Time: Orders placed before 5:00 PM are processed the same day. Orders placed after this time will be processed on the next business day.

Estimated Delivery Time

  • Standard Delivery: 5-7 business days (Monday to Friday), depending on location.
  • Potential Delays: Shipping times are estimates and may be affected by weather, carrier delays, or unforeseen circumstances.

Tracking Your Order

  • Tracking Information: Once your order is dispatched, you will receive an email with tracking details.
  • Tracking Methods: Orders can be tracked through:
    • DHL
    • UPS
    • Our website’s tracking portal under the "Track Your Order" section.
  • Need Help? Contact our support team at

    info@alden-grace.com for assistance with tracking details.

Order Modifications & Cancellations

  • Changes to Orders: Modifications must be requested within 12 hours of placing your order. After this period, changes may not be possible as processing begins.
  • Cancellation Policy: Orders can be canceled without penalty before processing starts. Contact customer service as soon as possible.
  • Weekend Orders: Orders placed over the weekend will begin processing on the next business day.

Lost or Damaged Shipments

  • Lost Orders: If your order is not delivered within 7 business days of the expected date, please contact us. We will work with the carrier to resolve the issue and may issue a replacement or refund.
  • Damaged Orders: If your order arrives damaged, notify us immediately with photos of the damage. We will provide a resolution, including a replacement or refund.

Contact Information

Company name: Zwoop

Address: Zinkstraat 24, a 5712, Breda, Noord-Brabant, 4823 AD , Netherlands

Email address: info@alden-grace.com

Phone: +44 7488 813461

Contact form:  Contact

Company number: 74662627

Tax Nummer: NL002434292B59

Opening hours: Monday to Friday (09:00 - 17:00)